Tod Reviews

Super experience! I bought a pair of mocassino and the shoes are fantastic. Probably a bit expensive but definitely a must have

Like someone else who has reviewed, I ordered really expensive shoes. These were for a formal event. I heard nothing for a few days then was told order was being processed and would be shipped. Then about a week after I’d bought them I was told they weren’t in stock. I made another order and… the same exact thing happened. No explanation. Never experienced anything like it.

ordered £500 Loafers for a trip (paid express shipping) , heard nothing for 4 days re delivery, called twice and told they will get them to me quickly, 2 days later email sent saying not in stock, too late to order anything else for my trip...shambles, reviews on here look correct.

Anna assisted my 86 year old mother at Tod’s (on Sloane Street) and she could not have been more helpful, considerate or knowledgeable. Thank you!

I agree with all the horrible reviews- it has been almost two months and they have not refunded my money. Terrible management- I will NEVER shop at their stores again either in the U.S. or abroad.

Great products, but annoyingly the shopping experience when buying from outside the EU, in this case the UK, is not acceptable. The order, with UPS, took 7+ days to arrive due to the extra Brexit admin. The return on some of the merchandise has been an ongoing farce for weeks with UPS not being able to return the goods to Italy, and with TOD'S not being able to help in any useful way - but instead giving the customers incorrect information. With the overall cost involved, not only for the highly priced products themselves, but with the extreme level of extra work needed to sort out a simple return, I would advice to avoid purchasing from them since they are unable to manage it properly.

Glued sections came apart after 2 days use. Not what i expected at all.

Horrible customer service. Order was shipped with 2 weeks delay. Shoes arrived worn!!!! Now trying to return them, website does not work to generate return shipping and after 3 emails Federika still refuses to help me by issuing manually the return shipping label, she says that they experience some technical difficulties and that I need to check their website from to time to time and catch it when it is supposed to work to issue the return label. This is unacceptable and not what I expected from such a brand like Tod's. I will never buy from them again and will escalate this issue with Paypal if this does not get resolved in the next 2 days. Enough is enough.

The most awful customer service.
I have been waiting over a month for my refund! They don’t respond to emails. It’s an absolute disgrace. £ 450 pound pair or shoes!!! NEVER again

I have ordered personalised driving shoes as a gift. The website wasn't working well that day (Sunday) and I emailed Tod's straightaway to make a correction to my order - to move the positioning of the initials. The person(Katrina) who contacted me back could not communicate in English well but said my request cannot be fulfilled. When we spoke on the phone on Tuesday, she wasn't even sure what I ordered. When she finally understood what I meant, she said it's too late. Couldn't understand my response or further suggestion. Very disappointed, and quite frustrated, that a luxury brand has such a terrible customer service...

I know the Covid, I know the situation BUT this is not an excuse to have such a delay in receiving my order.
I'm waiting for my pair of shoes since 3 weeks now.
Next time I'll be from any other store online but not you. Disappointing. Poor client service: if you are not able to manage the ecommerce, do not do it.

I ordered £350 driving shoes from TOD'S online, with 3-5 business day delivery. After 2 weeks I contacted them, and TOD'S informed me they would ask UPS what happened. After a few days I emailed again, and they told me UPS had lost the shoes but they could not refund me until they had investigated with UPS which would take 10 days. After 2 more weeks, I again contacted them and they said they were close. But now it's been another week and nothing, so I've had to dispute with my credit company. AVOID BUYING FROM THESE ITALIAN CONMEN.

Wonderful experience in the London Boutique - bought a pair of heels in Amsterdam in the sale. I had not worn them much, however the heel broke a few seasons later. I went to the Boutique in Bond street. Turned out that they were beyond economic repair. Even though they were a from two seasons before, they offered a credit note which I used towards a bag. Great service - wonderful experience.

Do not buy from this company, it is impossible to return unsuitable items and the customer service is absolutely appalling! What a waste of money and time.

I have now been waiting 5 weeks for my order of shoes, still no sign.